Contact Jessica’s House
Questions about your application, a correction to one of our guides, a privacy request or a complaint about a lender. Here’s how to reach us, and who else to contact for each.
Reviewed November 2026 by the Jessica’s House editorial team against federal and provincial lending rules. About 4 minutes to read.
Reach our team
Email: support@jessicashouse.ca
Hours: Monday to Friday, 9 a.m. to 6 p.m. Eastern
We reply to most messages within one business day.
Please don’t email your SIN, banking password or full card numbers. We will never ask for them.
Who to contact for what
| Your application or our website | Jessica’s House |
|---|---|
| A loan you’ve signed: payments, due dates, payoff | Your lender. Its contact details are in your agreement. |
| A correction to one of our guides | Jessica’s House. Tell us the page and the source. |
| Access to, or deletion of, your data | Jessica’s House, and the lender if you signed a loan |
| A lender that broke the rules | The lender in writing first, then your provincial regulator (listed on each province page) |
| A suspected scam | Canadian Anti-Fraud Centre and your bank |